There have been a growing number of low-rated reviews for Google’s native camera app on the Play Store for a few months now. What happens now is that the software is not necessarily to blame for the application malfunction; the fact that it’s happening to in-house Pixel phones is a telling indication that it’s more of a hardware issue. Match that with the myriad of complaints about Pixel 2 and Pixel 3 series phones in the last year or so, and you know where the problem lies.
According to some users of the Pixel 2 and Pixel 3 devices, the rear camera freezes while working. That is accompanied by a black screen or the app crashes completely. Interestingly, the problem sometimes affects third-party apps like Snapchat and Duo as well.
Another reason it points towards a hardware issue with the Pixel phones’ rear camera is the fact that even after clearing the app data and cache, it still persists. A factory reset can’t solve the problem either, so you know where the fault really lies.
Since this problem arose, many theories have claimed that a phone’s software update triggered the problem. Other theories say that bringing a magnet closer to the device can solve the problem.
Of the two, Pixel 2 seems to be the most affected by the camera bug. Then there are some Pixel 3, 3a and Pixel 4 users who have been affected as well. According to Android Police, Google itself has recently recognized that hardware wear could be attributed to the appearance of these error messages when using the camera application.
Google has invited users with the problem to contact customer service and let them check with their team of experts for the facts. Only after doing enough data-driven studies along with analyzing hardware behavior can you really know what the real cause is.