OnePlus probably had the best of intentions when it asked its users to answer a survey about Oxygen 11. But a question there struck a nerve with a particular group of customers, as they never got an explanation as to why the Always On Display (AOD ) was available. not included for OnePlus 7 and OnePlus 7T devices. And then seeing a question about AOD in the poll was an insult to injury, as seen in the reactions in the comment section of the forum.
One of the most requested features for OnePlus was Always On Display. So when they finally added it with the Oxygen 11 and Android 11 update, there were a lot of users waiting for it. Well, OnePlus 9 and OnePlus 8 users were happy with that, but OnePlus 7 and 7T users were shocked when they got the Oxygen 11 update and AOD was nowhere to be seen. What’s worse, the update seemed buggy and even unusable for some.
And now we come to the survey. Some of the OnePlus 7 and 7T owners who responded to the survey were surprised to see that AOD was one of the questions there, although, as mentioned, they did not receive it when they got the “stable” version of Oxygen 11. There has been no OEM comments or explanations on this, which is why some see this as evidence that the brand no longer listens to users.
When they were new to the market, one of the selling points announced by OnePlus is that they listen to customer feedback and maybe at first, they probably did. But some have been especially disappointed with this lack of AOD for some devices. It might just be a feature and a little thing to some, but it seems like a big thing to some and has pushed some users to finally abandon the OEM. Of course, there were still some advocates in the comment section, questioning those who were mad at the brand.
Either it was a clerical error for those who created the survey or OnePlus listened to the feedback as the AOD question seems to have disappeared if you choose the OnePlus 7 or 7T as your device. Let’s see if they hear more comments based on this survey.