HDFC bank services were restored on Sunday after hours of an outage that affected customers’ online payments and ATM transactions. However, the bank has noted that clients may still face intermittent problems as the system stabilizes.
“The services affected after the outage have been restored. While you may have intermittent issues as the system stabilizes, there is no reason to worry now. Our sincere apologies for the inconvenience caused. Thank you for your support during this period, “said the HDFC customer. care page posted on Twitter.
The services affected after the interruption have been restored. While you may face intermittent issues as the system stabilizes, there is no reason to worry now. Our sincere apologies for the inconvenience caused. Thank you for putting up with us during this period.
– HDFC Bank Cares (@HDFCBank_Cares) November 22, 2020
The bank’s services were down Saturday night and HDFC acknowledged it Saturday night saying that the bank’s services had been affected due to an outage at a data center. However, HDFC bank did not indicate the cause of the data center crash. According to Down Detector, the complaints started coming in around 6 p.m. Saturday night and peaked around 8 p.m.
HDFC customers faced problems with card transactions and the Unified Payment Interface (UPI) since Saturday night and expressed their problems on social media.
Some customers complained that services including credit card, debit card, online banking, and ATMs were not working. They also complained that linked accounts on services like Swiggy, Google Pay, and Paytm were disabled. Affected customers also complained about the bank’s website and the HDFC app on Twitter. Some people were unable to receive one-time passwords (OTP).
An HDFC employee in a response to a customer wrote: “An unexpected outage in one of our data centers has affected some of our services. We are working to restore services, which should not take long. We sincerely regret the inconvenience. . “
A similar incident occurred in December when HFDC clients complained that they were unable to pay the EMIs on their loans and settle their bills on time. The RBI governor had stepped in and deployed a team of experts to investigate the reasons behind the blackout. However, the December outage was not due to a cyber attack, but rather because the lender had underestimated the growth in payment volumes, according to Mint.
“What we didn’t realize is the kind of business increase in liabilities, assets and payment products. Even within payment products, we have been sponsoring multiple channels, be it cards or UPI volumes. We underestimate the growth in these volumes, “Sashidhar Jagdishan, the bank’s then CEO and now CEO, had said in January.