Key Highlights of the NFL Madrid 2025 Digital Ticket Policy:
- Completely Digital: All tickets for the game at Santiago Bernabéu Stadium will be digital; no paper tickets will be issued.
- Last-Minute Delivery: Tickets will be delivered via email a maximum of 48 hours before game day, so don’t panic if you don’t see them sooner.
- Smartphone is Essential: Every attendee must have their own digital ticket downloaded to a compatible smartphone with either Apple Wallet or Google Pay installed.
- Group Coordination is Key: If you purchased multiple tickets, you must download your own first and then forward the email to your group with specific instructions for them to download their assigned seats.
Your Essential Guide to a Seamless NFL Madrid Game Day
As excitement builds for the historic 2025 NFL game in Madrid, organizers have released a comprehensive guide for its all-digital ticketing system. To ensure you don’t get sidelined by a technical issue, here’s everything you need to know about securing and using your ticket at the iconic Santiago Bernabéu Stadium.
Preparing for Ticket Delivery
The most important thing to remember is that you won’t receive your tickets immediately after purchase. In a move to enhance security, all ticket links will be emailed to purchasers no more than 48 hours before the game.
Before they arrive, ensure your smartphone is ready.
- iPhone Users: You’ll need an iPhone with Face ID or Touch ID (excluding the iPhone 5s) and the Apple Wallet app installed. The Apple Watch is also compatible.
- Android Users: Your device must have the latest version of Android, an updated Google Pay app, and NFC enabled. Crucially, you must set Google Chrome as your default browser to prevent download errors.
Downloading and Sharing Your Tickets
When the email arrives, you will see download buttons for both Apple Wallet and Google Pay next to each seat you’ve purchased.
- Download Your Own Ticket First: Click the appropriate link for your device to download and save your assigned seat to your digital wallet.
- Forward to Your Group: After securing your own ticket, forward the original email to the other members of your party. You must clearly tell each person which specific seat number they are supposed to download. This prevents confusion and ensures no one accidentally downloads a ticket that has already been saved by someone else.
Using Your Digital Ticket at the Stadium
With your ticket saved to your phone, you won’t need to worry about printing anything. However, make sure your phone is fully charged before you head to the stadium.
Upon arrival:
- Have your ticket open in your Apple Wallet or Google Pay app.
- Present it for a visual check before security.
- At the turnstile, place your phone screen-up under the barcode reader with the screen brightness at maximum.
- If you have multiple tickets for a group on your phone, you must scan each person in before you enter. Once a ticket is scanned, it cannot be used again or transferred.
Troubleshooting Common Issues
- What if I don’t receive the email? If you haven’t received the ticket email 48 hours before game day, contact Ticketmaster’s customer service immediately.
- What if my phone battery dies? Go to the stadium’s box office. You will need to provide your name, email address, and show a valid photo ID to receive a printed paper ticket.
- What about infants? Children 18 months or younger can attend for free but require a special “babes-in-arms” ticket, which must be collected from the box office on the day of the game. Any child older than 18 months needs their own paid ticket.
Image Referance: https://www.nfl.com/news/2025-nfl-madrid-game-guia-de-entradas-digitales